电话

For instructions on Cisco phones, please review the following documents:

• 电话功能
• 快速参考指南
• 语音技术图

快速参考:

• To transfer a call, press the “Transfer” soft-key once to initiate a new call to the number. Once you are done talking to the person to whom you want to transfer the call, hit the “Transfer” soft-key again before hanging up. If you hang up, you will have to resume the call and transfer it again.
• To send an incoming call to 语音信箱, press the “iDivert” soft-key. This will send the currently ringing call to your 语音信箱 box.
• To place a call on hold, press the “Hold” soft-key. Press the “Resume” soft-key to pick the call back up.
• To check your 语音信箱, press the “Messages” key. 这将呼叫语音信箱系统.

Voicemail is available with most phone activations for faculty, staff and students on campus. Each Voicemail box can store up to 30 minutes of messages and they can be saved for 30 days. 访问您的校园邮箱, press the PHML button on your phone or dial x4244 and follow the voice-prompt instructions. If you are off campus, dial 248-370-4244 to access your mailbox from a touch-tone phone. To request a Voicemail password reset, please send an e-mail to (电子邮件保护).

• 设置一个新的语音信箱
  • Dial extension 4244 from your personal desk phone, press the PHML button from your personal desk phone or dial extension 4244 from any campus phone and press * key followed by the assigned phone extension.
  • 输入默认密码1357.
  • Follow the prompts to record your name and record a personal greeting.
  • Follow the prompts to change your 4-digit PIN, noting that the PIN cannot be all the same (i.e.， 9999)，不能连续(i.e, 1234), and cannot be the same as the extension.  

• To manage a Call Tree (record greetings)
  • Dial extension 3600 from a campus phone or call (248) 370-3600.
  • Follow the prompts to enter your extension followed by the # key.
  • Enter Voicemail pin followed by the # key.
  • Enter the call tree extension to be modified followed by the # key.
  • Follow the Greetings Administrator prompts to toggle between the alternate and standard call handler greetings or to record a new call handler greeting.

• 快速参考指南

Telephone support includes trouble reports on phone services and requests for phone moves, 增加了, 和更改(称为MAC请求). To request support, please send an email describing the requested support to (电子邮件保护). MAC请求包括:

• 给新办公室装电话
• Moving a phone from one office to another
• 在办公室之间交换电话
• 改变手机的功能
• 办公室或部门变动

There are no costs when UTS responds to trouble reports or most MAC requests; however, there may be a cost associated with new hardware or services.

• For the directory assistance, check the online directory 校园目录 或者打电话拨“0”，早上8点.M. - 5:00 P.M.
• For police assistance other than emergencies, dial "3331".
• 如需紧急援助请拨"911".
• Information that is not appearing correctly on the 校园目录 should be reported directly to the department responsible for the information. Office addresses are retrieved from the 横幅 system (OF address type) that is maintained by the department or by the individual using SAIL.

The campus has enabled advanced Cisco conference calling features for use on campus extensions. 电话会议功能, 叫做会议桥, requires set-up in advance and may be used as an ongoing service once established. Both internal and external participants may call into and use the conference bridge once it is created. Up to ten people may participate in a conference call. To set up this feature for an extension in your department, please follow these steps:

1. 打开邮件发送请求给: (电子邮件保护).
2. Provide the extension to enable with the conference bridge feature.
3. Provide the phone extensions that will need to have access to the phone extension enabled with the conference bridge feature.
4. Provide a five digit PIN for the call host to use to start a conference call.
5. Provide a five digit PIN for the call participants to use to join the conference call.
6. Send the email; this will open a request ticket.

Once UTS has enabled and configured the conference bridge feature, please review the documentation for instructions for ongoing use.